On Tue 15 Mar, I’ll be speaking at the Queensland Joint Information Management Conference for Records and Information Management Professionals Australasia. The topic is a familiar one – Building and managing a knowledge transfer program.
This will be similar to earlier versions of this presentation, but will have a little more stress on the use of Social Media principles in this work. The outline is as follows:
How do you encourage technical experts to share their knowledge with others in the organisation that need it to do their jobs? How do you maintain currency and accuracy? This case study presentation will explain how to build a successful knowledge transfer toolkit, covering aspects such as:
- Encouraging knowledge-sharing behaviours
- Building a program-managed multimedia toolkit, comprising content, communication, learning and social media
- Governance – keeping content up to date
- Engaging the target audience in improving content
- Using social media principles to build trust and engagement
See you there?