After a long break (due to appearing to be very busy for some time), back to the blog. Just a brief note to advise that I will be speaking in Wellington, New Zealand at BrightStar’s 7th Annual Information Management Summit on Tuesday 3 and Wednesday 4 March. The title of my presentation is: Developing Organisation-Wide Knowledge Management Strategy and Incorporating Social Media in the Process. A brief precis follows:
This international case study presents the Knowledge Management and Transfer toolkit developed by the Telstra Corporation (Australia) Enterprise & Government KM team.
This toolkit was used to capture the product and service knowledge developed by the Product Management teams, and make it available to the business sales force, using an integrated program of content, communications and training initiatives. This included developing a standard taxonomy, governance processes and templates, with all developed content made available via a single portal.
This presentation will focus on the processes used to maintain the currency of content, the use of an open policy and rewards and recognition to promote knowledge sharing, and the use of multiple media to ensure that the needs of the total audience were adequately catered for.
The lessons learned from this development are broadly applicable to knowledge capture and sharing in project teams, organisational changes, enterprise-wide knowledge programs and many other similar situations.
I will also be chairing day two of the conference.
In other news, my son Scott is in the final stages of planning for a two-month trek on the National Bicentennial Trail with three friends (and six horses). We have set up a new blog for loading stories and photos once the trip commences. They will be starting at Providence (near Canberra), and the plan is to finish at Knockwood, Victoria. We will be travelling to meet them at least once during the trip.
So that’s two trips I’ll be doing in March, not counting a few days in Darwin for my mother’s 95th Birthday. And then there’s the CPA Congress in Newcastle, as well…