“It’s a dangerous business, Frodo, going out your door. You step onto the road, and if you don’t keep your feet, there’s no knowing where you might be swept off to.” – J. R. R. Tolkien
Where does the KM function ideally belong in an organisation? This is the topic of a recent discussion on actKM. I have been working in KM in Telstra for about eight years. The role of my team is to make it easy for our business sales people to access the knowledge they need to sell our products, services and solutions. Over this time, the migration of the team through the organisation has been as follows:
- Sales (in a specialist sales/technical area)
- Sales (in “Sales Programs”, with the communication group)
- Marketing (with the Campaign Build function)
- Business Operations (for six months, where I was the only member of the original team remaining)
- Sales Excellence (with the Sales communications, training and other support groups)
- Enterprise Learning (over the last six months or so)
All of these have had benefits and disadvantages. At each turn, functions have been added or taken away – but the core capability and deliverables have remained. It’s been an interesting ride. Regardless of where we sit in the organisation, I believe that we are at our most effective when we are close to our target audience – in this case, the sales force.
And now, for me, the latest move – out of the company.
Yes, my position was recently declared to be redundant. The team goes on, with acknowledgement of the success of the work, and recognition of its importance, but without me. I am now in transition – I have moved out of my position, and my last day with the company will be 30 April.
While this announcement did come as somewhat of a surprise to me, the timing is good. I have effectively been preparing for this step for some years now, and it feels like the basic training I have been doing all my working life until now has finally come to an end, and real life is just beginning!
While I am looking at some possible opportunities in employment elsewhere, I am most keen to get my own business on to a more commercial footing, and offer consultancy services based on my skills and experience. This could include providing advice, driving projects, facilitating or speaking. This could include areas such as:
- Knowledge Management
- Business Improvement
- Change Management
- Knowledge sharing tools and techniques
- Organisational communication and culture
- Learning strategies
- Use and benefits of social media tools (Web 2.0 & Intranet 2.0)
- Content Management and governance strategies
- Document Management
As things take shape, I will be updating this site to provide full information. In the mean time, if you have any enquiries, or are aware of suitable opportunities, please contact me via the comments area below!