Effective organisational comms - Blending traditional and Web 2.0 techniques

• PowerPoint Presentation, 24 October 2008.
• View or download from SlideShare.
• A half-day workshop for the 2008 CPA Congress on blending traditional and Web 2.0 techniques. A toolkit approach to organisational comms, with an emphasis on social media. Includes engaging and collaborating, segmenting the audience and putting it all together.

Advice for New Knowledge Managers

• Audio recording of interview, 14-15 October 2008.
• Download from actKM. 
• Interview with several attendees at actKM. Read more here. (My interview is at 5:58 into the recording.)

Improving Knowledge Management performance for advantage

• PowerPoint Presentation, 2 September 2008.
• View or download from SlideShare.
• A presentation for Marcus Evans on Web Content Management, focusing on managing knowledge as an asset, building a Knowledge Transfer toolkit, and keeping content up to date.

Closing the deal with the help of knowledge

• Joint authorship with Matt Moore.
• Acrobat document, July 2008.
• Published in Melcrum KM Review, Volume 11, Issue 3: July/August 2008.
• “An informed B2B sales force is more productive and more successful.”

Using social media to harness knowledge within an organisation: Addressing the challenges

• PowerPoint Presentation, 15 August 2008.
• View or download from SlideShare.
• A presentation for Key Forums on Enterprise 2.0, focusing on the application of Web 2.0 tools within an organisation, including challenges, risks and benefits.

Next Generation Knowledge Management (I)

• Contribution to book by Jerry Ash, 2006.
• Available for purchase from Ark Group Australia or UK.
• “… separates KM myth (and hype) from the reality, detailing the thoughts of… leading KM gurus, and presenting their theories in a highly practical context…”

Keith De La Rue: Interview

• Portal site page, September 2004.
• Access at Portal KMOL - available in English and Portuguese.
• “Ana Neves interviews the author of The Ivory Tower: a Knowledge Management Fable to understand more about his work at Telstra and what he thinks about knowledge management in organisations.”
• “Well done! A great interview and a great story/overview of the KnowHow evolution.”
   - Colleague
• “You are in for a treat! The descriptions are of wizards, kings and knowms. In fact it is so precious… There are so many facets… I for one would like to learn more about you, definitely a wizard!”
    - Debra Amidon, Entovation International

The Ivory Tower - a Knowledge Management Fable

• Acrobat document, 26 July 2003.
• A fable that highlights the development and use of a knowledge transfer toolkit to enable knowledge sharing by experts.  Written as part of a KM training module for CPA Australia.
• “This is a charming fable that touches on all parts of KM from avoiding technospeak, to identifying experts, to knowledge sharing and reuse.”
    - elearningpost
• “Just wanted to congratulate you on your excellent fable and thank you for sharing it with us. It puts the argument for KM very powerfully.”
    - KMLF member
• “An intriguing fable; uses a traditional storytelling device to show how expert knowledge can be captured, shared and reused.” “I thought it was a great story and very easily digestible.” “This fable could be used in a workshop… read out to the group… worked on in groups - even introduce some role playing.”
  - NHS Improvement Knowledge, UK

Andrew Mitchell: iVelocity KnowHow - Case Study of Knowledge Management

• Word document, 16 February 2001.
• Case Study of the “KnowHow” Knowledge Management Program at Telstra.  This documents the basis and operation of the team that is still continuing in this role in 2008.  This Case Study also appeared in a different form as part of a Standards Australia publication: Rollo, C & Clarke, T (2001): International best practice: Case Studies in KM. HB 275 Supp. 1 - 2001. The full document was previously available for purchase from the Standards Australia site, but it now appears to have been withdrawn from sale.