Docs

Keith August 18th, 2008

This page provides a list of published documents and presentations.  Primarily these are authored by Keith De La Rue.  Others are included here due to relevance to this blog; authorship of these is noted. (Note: The Ivory Tower is the second-last item on the document list.)

See my Google Scholar and Academia profiles.

The Innovation Conversation – Keith De La Rue

  • Acrobat document on this site, December 2012.
  • Published in Ark Group’s Innovation and Transformation through KM, December 2012.
  • “… conversation is important for improving innovation… conversation improves group and individual performance and knowledge sharing.”
  • An updated and extended version of The Art of Conversation.

Time to face facts

  • Acrobat document on this site, February 2012.
  • Published in Star News Group’s Business West, February 2012.
  • “The real power of social media is in opening the shop or factory walls, and letting the customers in – making them part of the business…”

To tweet or not to tweet

  • Acrobat document on this site, December 2011.
  • Published in Star News Group’s Business West, December 2011.
  • “Let’s first dispel the myth that it’s all about telling people what you had for breakfast…”

Let’s talk Social Media

  • Acrobat document on this site, November 2011.
  • Published in Star News Group’s Business West, November 2011.
  • “Social media is not only something you can no longer ignore, it’s part of a bigger shift that is changing everything…”

The Art of Conversation

  • Acrobat document on this site, April 2011.
  • Published in Thomson Reuters Online Currents, Volume 25, Number 2: April 2011.
  • “… conversation can actually improve the performance of groups, help us to be more innovative, and even make us individually smarter.”

The link between comms and knowledge management

Communities and Collaboration

  • Acrobat document on this site, December 2010.
  • Published in Thomson Reuters Online Currents, Volume 24, Number 6: December 2010.
  • “One of the best ways to handle tacit knowledge is for people to simply work together…”

Building and Maintaining a Knowledge Transfer Toolkit

  • Acrobat document on this site, November 2010.
  • Published in the book TIMAF Information Management Best Practices – Volume 1, November 2010.
  • Full eBook version available for purchase at the TIMAF Library.
  • A more complete case study of the Knowledge Transfer Toolkit approach used at Telstra.

Foundations of knowledge

  • Acrobat document on this site, May 2009.
  • Article published in Image and Data Manager Magazine, May/June 2009.
  • “How do you go about transferring knowledge from one part of an organisation to another? For example, from a technical product management group to a business-to-business sales force?”

The theory and practice of communities

  • Acrobat document on this site, November 2008.
  • Published in Melcrum KM Review, Volume 11, Issue 5: November/December 2008.
  • “Without clear thinking, valuable work may grind to a halt.”

Advice for New Knowledge Managers

  • Contribution to audio recording on actKM site, 14-15 October 2008. (My interview is at 5:58 into the recording.)
  • Interview with several attendees at actKM. Read more here.

Closing the deal with the help of knowledge

  • Joint authorship with Matt Moore.
  • Acrobat document on this site, July 2008.
  • Published in Melcrum KM Review, Volume 11, Issue 3: July/August 2008.
  • “An informed B2B sales force is more productive and more successful.”

Gearing up for Knowledge 2.0

  • Acrobat document on this site, May 2008.
  • Contribution to article published in Image and Data Manager Magazine, May/June 2008.
  • “How are companies dealing with the KM challenge in the Web 2.0 era?”

Next Generation Knowledge Management (I)

  • Contribution to book edited by Jerry Ash, 2006.
  • Available for purchase from Ark Group Australia or UK.
  • “… separates KM myth (and hype) from the reality, detailing the thoughts of… leading KM gurus, and presenting their theories in a highly practical context…”

Keith De La Rue: Interview

  • Copy of email interview in Acrobat document on this site, September 2004.
  • Available at Portal KMOL in Portuguese (Originally appeared in English - no longer available.)
  • “Ana Neves interviews the author of The Ivory Tower: a Knowledge Management Fable to understand more about his work at Telstra and what he thinks about knowledge management in organisations.”
  • “Well done! A great interview and a great story/overview of the KnowHow evolution.”
    - Colleague
  • “You are in for a treat! The descriptions are of wizards, kings and knowms. In fact it is so precious… There are so many facets… I for one would like to learn more about you, definitely a wizard!”
    - Debra Amidon, Entovation International

The Ivory Tower – a Knowledge Management Fable

  • Acrobat document on this site, 26 July 2003.
  • A fable that highlights the development and use of a knowledge transfer toolkit to enable knowledge sharing by experts.  Written as part of a professional development course on KM for CPA Australia.  The course continued until semester two of 2009.
  • “This is a charming fable that touches on all parts of KM from avoiding technospeak, to identifying experts, to knowledge sharing and reuse.”
    - elearningpost
  • “Just wanted to congratulate you on your excellent fable and thank you for sharing it with us. It puts the argument for KM very powerfully.”
    - KMLF member
  • “An intriguing fable; uses a traditional storytelling device to show how expert knowledge can be captured, shared and reused.” “I thought it was a great story and very easily digestible.” “This fable could be used in a workshop… read out to the group… worked on in groups – even introduce some role playing.”
    - NHS Improvement Knowledge, UK

Andrew Mitchell: iVelocity KnowHow – Case Study of Knowledge Management

  • Acrobat document on this site, 16 February 2001.
  • Case Study of the “KnowHow” Knowledge Management Program at Telstra.  This documents the basis and operation of the team that is still continuing in this role.  This Case Study also appeared in a different form as part of a Standards Australia publication: Rollo, C & Clarke, T (2001): International best practice: Case Studies in KM. HB 275 Supp. 1 – 2001. (No longer available for purchase.)

Presentations

A selection of presentation slide packs is available on SlideShare.  These include the following:

The Idea Monopoly?

  • PowerPoint presentation on SlideShare, 23 June 2010.
  • A presentation delivered to the Melbourne KMLF.  How to improve the outcomes of organisational change by better engaging people as part of the process.
  • Updated and extended from a presentation at the second Melbourne trampoline, 24 October 2009.  (Read more on this post.)

Knowledge Transfer Toolkit Program

Effective organisational comms – Blending traditional and Web 2.0 techniques (updated version of below)

  • PowerPoint presentation on SlideShare, 25 March 2009.
  • A half-day workshop for the 2009 CPA Australia Newcastle Convention on blending traditional and Web 2.0 techniques. A toolkit approach to organisational comms, with an emphasis on social media. Includes engaging and collaborating, segmenting the audience and putting it all together. (Read more on this post.)

The Art of Business

  • PowerPoint presentation on SlideShare, 23 March 2009.
  • Keynote Presentation at Panviva SupportPoint user conference, Melbourne, on creativity, communication and collaboration. Read more in this post.

Developing an organisational KM strategy

  • PowerPoint presentation on SlideShare, 3 March 2009.
  • Presentation at BrightStar conference 7th Annual Information Management Summit, Wellington, New Zealand. Read more in this post.  (As I also chaired one day of the conference, there is a bonus introductory slide pack here.)

Understanding complex organisations: The Cynefin model

  • PowerPoint presentation on SlideShare, 8 December 2008.
  • A short introduction to the Cynefin framework, presented at a meeting of the Creative Skills Training Council in Melbourne.  Includes a discussion on the application of the framework to complex organisations.  Updated for presentation at trampoline, 28 March 2009.

Effective organisational comms – Blending traditional and Web 2.0 techniques

  • PowerPoint presentation on SlideShare, 24 October 2008.
  • A half-day workshop for the 2008 CPA Congress on blending traditional and Web 2.0 techniques. A toolkit approach to organisational comms, with an emphasis on social media. Includes engaging and collaborating, segmenting the audience and putting it all together.

Improving Knowledge Management performance for advantage

  • PowerPoint Presentation on SlideShare, 2 September 2008.
  • A presentation for Marcus Evans on Web Content Management, focusing on managing knowledge as an asset, building a Knowledge Transfer toolkit, and keeping content up to date.

Using social media to harness knowledge within an organisation: Addressing the challenges

  • PowerPoint Presentation on SlideShare, 15 August 2008.
  • A presentation for Key Forums on Enterprise 2.0, focusing on the application of Web 2.0 tools within an organisation, including challenges, risks and benefits.

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