Docs
Keith August 18th, 2008
This page provides a list of published documents. Primarily these are authored by Keith De La Rue. Others are included here due to relevance to this blog; authorship of these is noted. (Note: The Ivory Tower is the second-last item on the list.)
- PowerPoint presentation on SlideShare, 24 October 2009.
- A presentation at the second Melbourne trampoline, 24 October 2009. How to improve the outcomes of organisational change by better engaging people as part of the process. (Read more on this post.)
- Acrobat document on this site, May 2009.
- Article published in Image and Data Manager Magazine, May/June 2009.
- “How do you go about transferring knowledge from one part of an organisation to another? For example, from a technical product management group to a business-to-business sales force?”
Effective organisational comms – Blending traditional and Web 2.0 techniques (updated version of below)
- PowerPoint presentation on SlideShare, 25 March 2009.
- A half-day workshop for the 2009 CPA Australia Newcastle Convention on blending traditional and Web 2.0 techniques. A toolkit approach to organisational comms, with an emphasis on social media. Includes engaging and collaborating, segmenting the audience and putting it all together. (Read more on this post.)
- PowerPoint presentation on SlideShare, 23 March 2009.
- Keynote Presentation at Panviva SupportPoint user conference, Melbourne, on creativity, communication and collaboration. Read more in this post.
Developing an organisational KM strategy
- PowerPoint presentation on SlideShare, 3 March 2009.
- Presentation at BrightStar conference 7th Annual Information Management Summit, Wellington, New Zealand. Read more in this post. (As I also chaired one day of the conference, there is a bonus introductory slide pack here.)
Understanding complex organisations: The Cynefin model
- PowerPoint presentation on SlideShare, 8 December 2008.
- A short introduction to the Cynefin framework, presented at a meeting of the Creative Skills Training Council in Melbourne. Includes a discussion on the application of the framework to complex organisations. Updated for presentation at trampoline, 28 March 2009.
The theory and practice of communities
- Acrobat document on this site, November 2008.
- Published in Melcrum KM Review, Volume 11, Issue 5: November/December 2008.
- “Without clear thinking, valuable work may grind to a halt.”
Effective organisational comms – Blending traditional and Web 2.0 techniques
- PowerPoint presentation on SlideShare, 24 October 2008.
- A half-day workshop for the 2008 CPA Congress on blending traditional and Web 2.0 techniques. A toolkit approach to organisational comms, with an emphasis on social media. Includes engaging and collaborating, segmenting the audience and putting it all together.
Advice for New Knowledge Managers
- Contribution to audio recording on actKM site, 14-15 October 2008. (My interview is at 5:58 into the recording.)
- Interview with several attendees at actKM. Read more here.
Improving Knowledge Management performance for advantage
- PowerPoint Presentation on SlideShare, 2 September 2008.
- A presentation for Marcus Evans on Web Content Management, focusing on managing knowledge as an asset, building a Knowledge Transfer toolkit, and keeping content up to date.
Closing the deal with the help of knowledge
- Joint authorship with Matt Moore.
- Acrobat document on this site, July 2008.
- Published in Melcrum KM Review, Volume 11, Issue 3: July/August 2008.
- “An informed B2B sales force is more productive and more successful.”
Using social media to harness knowledge within an organisation: Addressing the challenges
- PowerPoint Presentation on SlideShare, 15 August 2008.
- A presentation for Key Forums on Enterprise 2.0, focusing on the application of Web 2.0 tools within an organisation, including challenges, risks and benefits.
- Acrobat document on this site, May 2008.
- Contribution to article published in Image and Data Manager Magazine, May/June 2008.
- “How are companies dealing with the KM challenge in the Web 20.era?”
Next Generation Knowledge Management (I)
- Contribution to book edited by Jerry Ash, 2006.
- Available for purchase from Ark Group Australia or UK.
- “… separates KM myth (and hype) from the reality, detailing the thoughts of… leading KM gurus, and presenting their theories in a highly practical context…”
- Copy of email interview in Acrobat document on this site, September 2004.
- Available at Portal KMOL in Portuguese (Originally appeared in English - not available on original site at Mar 2009.)
- “Ana Neves interviews the author of The Ivory Tower: a Knowledge Management Fable to understand more about his work at Telstra and what he thinks about knowledge management in organisations.”
- “Well done! A great interview and a great story/overview of the KnowHow evolution.”
- Colleague - “You are in for a treat! The descriptions are of wizards, kings and knowms. In fact it is so precious… There are so many facets… I for one would like to learn more about you, definitely a wizard!”
– Debra Amidon, Entovation International
The Ivory Tower – a Knowledge Management Fable
- Acrobat document on this site, 26 July 2003.
- A fable that highlights the development and use of a knowledge transfer toolkit to enable knowledge sharing by experts. Written as part of a KM training module for CPA Australia.
- “This is a charming fable that touches on all parts of KM from avoiding technospeak, to identifying experts, to knowledge sharing and reuse.”
– elearningpost - “Just wanted to congratulate you on your excellent fable and thank you for sharing it with us. It puts the argument for KM very powerfully.”
– KMLF member - “An intriguing fable; uses a traditional storytelling device to show how expert knowledge can be captured, shared and reused.” “I thought it was a great story and very easily digestible.” “This fable could be used in a workshop… read out to the group… worked on in groups – even introduce some role playing.”
- NHS Improvement Knowledge, UK
Andrew Mitchell: iVelocity KnowHow – Case Study of Knowledge Management
- Word document on this site, 16 February 2001.
- Case Study of the “KnowHow” Knowledge Management Program at Telstra. This documents the basis and operation of the team that is still continuing in this role. This Case Study also appeared in a different form as part of a Standards Australia publication: Rollo, C & Clarke, T (2001): International best practice: Case Studies in KM. HB 275 Supp. 1 – 2001. (No longer available for purchase.)