Archive for the 'Social Media' Category

Effective organisational comms (updated)

Keith March 25th, 2009

Presented a half-day workshop on this topic at the CPA Australia Newcastle Convention this afternoon. Seemed to go well – had some good discussions.  This is basically an updated version of the same presentation I delivered at the Victorian CPA Congress last October. 

See the updated slide pack on SlideShare.

The details are as follows:

  • A toolkit approach to organisational comms – an overview of a range of comms media that can be used.
  • Understanding the social media revolution – understand how much things are changing around us.
  • Engaging and collaborating – working through a number of Web 2.0 tools, their applications and results.
  • Segmenting the audience – understanding diverse styles and needs.
  • Putting it all together – how to assemble a program of both traditional and Web 2.0 tools, with some specific case studies.

KM Strategy Slide pack available

Keith March 11th, 2009

The slide pack I presented at the recent BrightStar conference – 7th Annual Information Management Summit, in Wellington, New Zealand – has now been loaded to SlideShare.

There is a brief synopsis of the presentation on a previous post.  Summary points as follows:

  • Developing a knowledge sharing toolkit
  • Keeping content up to date
  • Dealing with knowledge hoarding
  • Using multiple media and applying Social Media principles 

As I also chaired one day of the conference, there is also a bonus introductory slide pack, featuring photos of New Zealand!

Developing an Organisational KM Strategy

Keith February 17th, 2009

 After a long break (due to appearing to be very busy for some time), back to the blog.  Just a brief note to advise that I will be speaking in Wellington, New Zealand at BrightStar’s 7th Annual Information Management Summit on Tuesday 3 and Wednesday 4 March. The title of my presentation is: Developing Organisation-Wide Knowledge Management Strategy and Incorporating Social Media in the Process.  A brief precis follows: 

This international case study presents the Knowledge Management and Transfer toolkit developed by the Telstra Corporation (Australia) Enterprise & Government KM team.
 
This toolkit was used to capture the product and service knowledge developed by the Product Management teams, and make it available to the business sales force, using an integrated program of content, communications and training initiatives.  This included developing a standard taxonomy, governance processes and templates, with all developed content made available via a single portal.
 
This presentation will focus on the processes used to maintain the currency of content, the use of an open policy and rewards and recognition to promote knowledge sharing, and the use of multiple media to ensure that the needs of the total audience were adequately catered for.

The lessons learned from this development are broadly applicable to knowledge capture and sharing in project teams, organisational changes, enterprise-wide knowledge programs and many other similar situations.

I will also be chairing day two of the conference. 

In other news, my son Scott is in the final stages of planning for a two-month trek on the National Bicentennial Trail with three friends (and six horses). We have set up a new blog for loading stories and photos once the trip commences.  They will be starting at Providence (near Canberra), and the plan is to finish at Knockwood, Victoria.  We will be travelling to meet them at least once during the trip.

So that’s two trips I’ll be doing in March, not counting a few days in Darwin for my mother’s 95th Birthday.  And then there’s the CPA Congress in Newcastle, as well…

Mr. Conroy, you are Talking Cock!

Keith November 13th, 2008

Talking Cock (v.): A Singaporean term meaning either to talk nonsense or engage in idle banter.
 
- The Coxford Singlish Dictionary

Over the last few years, I have had the privilege of traveling to Singapore on a number of occasions to speak at conferences.  I have greatly enjoyed the experience - both the conferences, and wandering around Singapore as a tourist.  I have met some fantastic people there, and have greatly enjoyed the culture – and the food!

Singapore is a land of contrasts.  It is richly multicultural, with all public signage in four languages.  The population is predominantly Chinese, yet most of the public institutions are as British as they were before independence.  It has earned a reputation as a non-democratic nation, yet the country is alive with art and innovation, and not in the least like a totalitarian state.  I feel safer walking around the streets anywhere in Singapore than I do in some parts of Melbourne.

Some would like to portray Singapore as a place where freedom of speech is suppressed by the government, yet Singapore is now becoming increasingly open. One friend I have made in Singapore is Enrico Varella.  Enrico introduced me to a fantastic local web site – Talking Cock.

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We are the champions

Keith November 6th, 2008

I am apparently now a “Digital Ministry Champion“. I have just posted my first article: To tweet or not to tweet.

This article is a summary of several previous posts on this site:

You’ve read about Social Media. You may have dipped a toe in the water here or there – or you may be up to your armpits. But have you tweeted yet? What’s all the buzz (or should that be “chorus”) about Twitter? Scared about making the commitment? I was not long ago, too… View full article

Also new to this article:

I have also found [Twitter] to be an amazing way to engage in “open note taking”.  I like to record notes when I attend seminars.  For some time, I have been taking notes on a PDA rather than on paper, as the notes are then synchronised with my PC, and available for blogging or other reuse.  This is great for me.

But with Twitter, I can take notes in just the same way, and everyone “following” me on Twitter can choose to tune in if the topic is of interest.  The notes are necessarily brief, which helps to keep them focused.  Some of the feedback I have received from this has been overwhelmingly positive, with some stating that it is just like being there themselves.  (This is something I will blog about later in more detail.)

… watch this space!

Clancy on video

Keith November 5th, 2008

Well, as promised threatened, a video of “Clancy of the Knowledge Flow” is now available on YouTube. (If you want to skip the introduction, the music starts at 1:40 into the video.)

Read more about this on the previous post here, or go directly to the full list of the lyrics.

Effective organisational comms

Keith October 31st, 2008

I delivered a half-day workshop at the 2008 CPA Congress on Friday last week on Effective organisational comms – Blending traditional and Web 2.0 techniques.  The slide pack is now available on SlideShare.

This workshop was all about developing a toolkit approach to organisational comms, with an emphasis on social media. Includes engaging and collaborating, segmenting the audience and putting it all together.

You can also see other slide packs on my SlideShare, and a full list of published documents on the Docs page on this site. 

If you would like a presentation or workshop on any of these topics delivered to your organisation, please contact me to arrange.

Self-promotion in 140 characters

Keith October 25th, 2008

Problogger has asked for readers to write about their own blogs – in the character limit of a Twitter message.  This is running as an experiment over this weekend, and the messages are being posted as comments on the post.

Here’s mine:

Knowledge, communication, storytelling, language, learning, social media; with a dash of Zen. Oh, and consultancy and a big black cat.

If you are here because you read this, then you can read about the big black cat here.

You’ll find the Zen posts here.

Clancy of the Knowledge Flow

Keith October 21st, 2008

One of the highlights of this year’s actKM Conference was the Collaboration Cabaret. This is well documented on Serena Joyner’s site.

My contribution to this was a musical item.  It was introduced something like this:

Australia actually has a long history in Knowledge Management.  Over a hundred years ago, we had two key practitioners in the field – ‘Banjo’ Paterson and Henry Lawson.  They did some ground-breaking work in conveying knowledge of life in rural Australia to the emerging urban environment. 

They collected knowledge using Anecdote Circles (around the campfire) and delivered it as Springboard stories, often published in a major Knowledge Management publication of the day, The Bulletin magazine.

Tonight, we will look at one of Banjo’s key archetypical characters, Clancy of the Overflow.  Clancy works in an ideal environment as a drover.  The Narrator is contemplating his lot in his “dingy office”. 

We are updating the story: how would these knowledge workers fare in today’s collaborative environment?

To find out, read the full lyrics.  Breaking news: The video is now on YouTube here.

The Twitter Agency

Keith October 2nd, 2008

@SilkCharm (aka Laurel Papworth) has picked up on a certain organisation that is about to spend a large amount of money on marketing.  This led her to the idea of establishing The Twitter Agency.

SilkCharm has 1,670 followers.  That makes a pretty powerful, well connected agency!  (Hey – I have 59 followers myself!) :-)

So there are now at least thirty of us contributing to the joint effort.  I have absolutely no idea where this is going, but it looks like fun!

Breaking News: Read the full story here.

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