As I have been doing a fair bit of both work and writing on collaboration recently, I have been attempting to sharpen up my own ideas about these techniques and the differences. In practice, I tend to modify the techniques to match the context, rather than necessarily follow a strict format, but it is useful to understand the origins and strengths of the different approaches.

David has spelt out the differences quite thoroughly in his article, but I thought that it may be helpful to put together a bit of a summary here, also drawing on my own experience and observations.

As David is at some pains to point out, he is not saying that there is anything wrong with the World Café approach – it is just different. Each approach has its place and purpose.

David makes the point that World Café tends to have a fixed structure, whereas Knowledge Café can be more varied. However, there are also a number of other techniques used by some practitioners based on the World Café approach, such as Pro-action Café, which adds some features of Open Space Technology to a more focussed World Café to explore specific issues and produce action plans.

I see either format as potentially valuable in a range of contexts, alongside many other conversational techniques. These techniques can help both community groups and business organisations to share knowledge, build rapport and develop solutions to problems. As David has listed in his article, these can include:

• Peer Assist
• After-action Review
• Post-project Review
• Knowledge Café
• World Café
• Open Space Technology
• Appreciative Inquiry
• Unconference
• Barcamp

Here in Melbourne we also have our own very special format, Trampoline,  which is now being taken to the wider world.

Remember – it’s the conversation that matters!

I am presenting an updated version of the Knowledge Transfer Toolkit presentation - read more about the background on this site, including this recently published article. The outline of the presentation is as follows:

Building and managing a knowledge transfer program:

How do you encourage technical experts to share their knowledge with others in the organisation that need it to do their jobs? How do you maintain currency and accuracy? This case study presentation will explain how to build a successful knowledge transfer toolkit.

Topics include:

• Encouraging knowledge-sharing behaviours
• Building a program-managed multimedia toolkit, comprising content, communication, learning and social media
• Governance – keeping content up to date
• Engaging the target audience in improving content
• Using social media principles to build trust and engagement

View or download the slide pack on SlideShare here.

This article has documented in a little more detail the recent research that highlights how conversation can actually make us smarter and more innovative – this research is from:

• Anita Williams Woolley et al, who found that “small groups demonstrate distinctive ‘collective intelligence’ when facing difficult tasks”.
• Steven Johnson’s book Where Good Ideas Come From, on cultural progress and how innovation really works.
• Oscar Ybarra et al, showing that even brief, friendly conversations can improve individual mental function.

This research is summarised and drawn together in the article, along with other thoughts on conversation, change and social media.

Download a copy of the article here.

These events will be taking place at the Abbotsford Convent. Information Governance will run from 10:00 am to 12:00 noon; Followership from 2:00 pm to 4:00 pm. Booking is required for these sessions – entry is only $20 for each.

Information Governance: How do we manage this flood of “stuff” that we have created as individuals and organisations? More information here; Book now.

Followership: We hear a lot about leaders, but what about followers? Some more background at the Followership Centre; Book now.

Matt Moore is Director of Innotecture. He has over a decade’s worth of experience working in knowledge management, learning and development, internal communications and community development with PricewaterhouseCoopers, IBM, Oracle and the Australian government. See more info at http://innotecture.co….

Please feel free to pass this on to anyone else that may be interested in attending.

This will be similar to earlier versions of this presentation, but will have a little more stress on the use of Social Media principles in this work.  The outline is as follows:

How do you encourage technical experts to share their knowledge with others in the organisation that need it to do their jobs? How do you maintain currency and accuracy? This case study presentation will explain how to build a successful knowledge transfer toolkit, covering aspects such as:

• Encouraging knowledge-sharing behaviours
• Building a program-managed multimedia toolkit, comprising content, communication, learning and social media
• Governance – keeping content up to date
• Engaging the target audience in improving content
• Using social media principles to build trust and engagement

See you there?

Many large organisations have subject matter experts with a deep knowledge and understanding of business-critical information. This knowledge needs to be conveyed to a target audience in another area of the organisation, mostly comprised of staff with a lower level of technical expertise. In traditional organisational structures, content management, intranet, communications and training are often located in separate silos. Yet all of these areas provide tools that assist in knowledge transfer – the desired end result is an informed audience.  

This splitting of functions can lead to inefficiency, duplication of effort, confused messages and errors. Other critical factors impacting effective knowledge transfer are maintenance of the currency and accuracy of content, as well as the problem of knowledge hoarding. 

In this article, a strategy for building a complete knowledge transfer toolkit will be described. This toolkit includes a range of individual elements, comprising content management, communications, learning and multimedia elements, coordinated as a managed program. Approaches to maintaining the currency and accuracy of content, dealing with knowledge hoarding and the relevance of social media principles will also be addressed.

I have written here many times about the “toolkit” approach we used in my work at Telstra (2000-2008).  This has been covered in a number of presentations that I have delivered, most recently at the 2010 CPA Congress. I wrote an article about it in 2009, and it was originally documented in a Case Study by Andrew Mitchell, also available on this site.

I have now published a more detailed article on the toolkit, chapter three in the book: TIMAF Information Management Best Practices – Volume 1, issued in November 2010. (An online edition is also available.) A copy of my article is now available for free download from this site here.  

This is the most complete description of the approach we used that has been published to date. (The team at Telstra is still using the same principles today.)

The TIMAF approach is to break the practice down into a number of steps. I have used – no, not ten, but eleven steps,as follows:

1. Establish a knowledge transfer team
2. Build a program management framework
3. Start small; think big
4. Deal with knowledge hoarding
5. Provide a central knowledge library
6. Develop content access methods and taxonomy
7. Provide other tools
8. Maintain content accuracy and currency
9. Engage the audience as part of the maintenance process
10. Use social media principles
11. Review and refresh

Have a read, and see if this approach would work in your organisation. I value your feedback!

We know all about explicit knowledge – it is visible and tactile, and has been recorded in libraries since Sumerian times. Tacit knowledge, however, is somewhat harder to tie down. This is the knowledge inside peoples’ heads. We often attempt – with varying degrees of success – to convert it into an explicit form so we can better measure and account for it. However, one of the best ways to handle tacit knowledge is for people to simply work together with it, and talk about it. This article investigates one of the most effective ways of dealing with tacit knowledge in organisations – Communities of Practice – and why helping them to grow and flourish requires a better understanding of the words “community” and “practice”, as well as an understanding of the place of technology.

So begins the latest version of my thoughts on Communities of Practice – this time, in an article in the Thomson Reuters publication Online Currents. A full copy of this article is now available on this site.

This extends the ideas in my earlier article The theory and practice of communities.

The slide pack, including speaker notes, is available at SlideShare. A list of references is also included on the Notes page of the last slide.

The main ideas drawn on for this presentation are as follows:

• Some thoughts from Theodore Zeldin on “conversation and minds”, from  David Gurteen’s site.
• Research by Anita Williams Woolley, et al, who found that “small groups demonstrate distinctive ‘collective intelligence’ when facing difficult tasks”.
• My previous post  on The Idea Monopoly?.
• An article about Steven Johnson’s ideas on cultural progress, discussing his book Where Good Ideas Come From.
• Research by Oscar Ybarra, et al, showing that even brief, friendly conversations can improve individual mental function.

We also discussed the pros and cons of the format, with mixed results. I think that it is a great format, provided that it can lead into further discussion as required. We have just started using MeetUp for managing Melbourne KMLF events, so expect further discussion on the MeetUp post.

In conjunction with this event, we are running an Enterprise Content Management maturity assessment survey based on the open source ECM3 methodology. It should take you 10 minutes and you will be in the running for some nifty Apple technology. Summarised results will be available under a Creative Commons license. So please take the survey and let us know what’s going on!

More information on the clinic will be posted here and on the Innotecture site as it is developed.