Archive for the 'Knowledge Mgt' Category

The Innovation Conversation

Keith May 26th, 2014

We all like to have a chat with friends from time to time. Recent research has shown that this is not only a good thing to do, but that conversation – particular types of conversation – can actually make us smarter. It has been shown that conversations can improve the performance of groups and help us to be more innovative, as well as make us individually more capable at problem-solving. This article describes how meaningful conversations can be used to improve knowledge sharing and business outcomes, and summarises five rules for more innovative meetings.

iKnow Cover

As posted here before, I wrote a version of The Innovation Conversation a while ago for the Ark Group report Innovation and Transformation Through Knowledge Management, edited by Evie Serventi. This article is now available for download from this site.

Since then, a slightly condensed version of the article has also been published in the May 2014 issue of iKnow – The Magazine for Innovative Knowledge Workers.  This magazine is issued twice a year by the Institute for Knowledge and Innovation – South-East Asia (IKI-SEA).

This time, my piece is presented as part of Conversation – An Overlooked Technology,  a collection of articles on organisational conversation, guest-edited by David Gurteen for this issue of iKNOW. David explains the background of this work on his site.

The conversation continues

Keith February 5th, 2013

“Recent research has shown that conversation is important for improving innovation. It has also been found that conversation improves group and individual performance and knowledge sharing. This article will address some of the principles of innovation and how conversational techniques can be harnessed to improve business outcomes.”

My previous article on The Art of Conversation has now been updated and published as a chapter in the Ark Group report Innovation and Transformation Through Knowledge Management, edited by Evie Serventi. This version is repitched as The innovation conversation. This came along just after I presented on the topic at KM-UK in London in June last year.

Report

The report can be ordered from Ark Group here. You can also see the contents listing and a summary here.

Other chapter authors in this report include Dave Snowden, Stephanie Barnes, Debra Amidon and Nick Milton.

Comms, KM and Conversation

Keith April 25th, 2012

Seems I’ve been featured in IABC Victoria online properties three times recently.

I was interviewed in March on The link between comms and knowledge management for the chapter blog, and I was profiled in the February Connect newsletter.

Now I am the subject of an article published on the main web site – Tweak your business conversations to achieve more, highlighting the topic that has been discussed on this blog before, and mentioning my upcoming appearance at KM-UK in London in June.

A Tale of Two Cafés

Keith June 11th, 2011

David Gurteen has recently posted an article comparing his Knowledge Café concept and World Café, which are similar processes, but with “some subtle but significant differences”.

As I have been doing a fair bit of both work and writing on collaboration recently, I have been attempting to sharpen up my own ideas about these techniques and the differences. In practice, I tend to modify the techniques to match the context, rather than necessarily follow a strict format, but it is useful to understand the origins and strengths of the different approaches.

David has spelt out the differences quite thoroughly in his article, but I thought that it may be helpful to put together a bit of a summary here, also drawing on my own experience and observations.

 World Café Knowledge Café 
Started in 1995. Started in 2002.
Community focussed. Business focussed. 
Described in community language. Described in business language.
Used to address social issues and build community. Used to address business issues and build business communities.
Defined structure and process. Structure and process can be adapted to meet business needs.
Uses Table Hosts. Does not use Table Hosts.
The results of conversations are “harvested”. The conversations themselves are important – results are not normally harvested.

 

As David is at some pains to point out, he is not saying that there is anything wrong with the World Café approach – it is just different. Each approach has its place and purpose.

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Information Awareness Month

Keith May 13th, 2011

Later today I’m speaking at Knowledge transfer in a digital age - a free Information Awareness Month event in Melbourne, jointly promoted by a number of organisations in the “records, archives, library and information management community”.

I am presenting an updated version of the Knowledge Transfer Toolkit presentation - read more about the background on this site, including this recently published article. The outline of the presentation is as follows:

Building and managing a knowledge transfer program:

How do you encourage technical experts to share their knowledge with others in the organisation that need it to do their jobs? How do you maintain currency and accuracy? This case study presentation will explain how to build a successful knowledge transfer toolkit.

Topics include:

  • Encouraging knowledge-sharing behaviours
  • Building a program-managed multimedia toolkit, comprising content, communication, learning and social media
  • Governance – keeping content up to date
  • Engaging the target audience in improving content
  • Using social media principles to build trust and engagement

View or download the slide pack on SlideShare here.

Art of Conversation – article edition

Keith May 9th, 2011

Further to previous posts here on the transformative power of conversation – the Ignite presentation at KMLF, and the trampoline presentation - I have now also written an article on the topic, which was published by Thomson-Reuters’ Online Currents last month.

This article has documented in a little more detail the recent research that highlights how conversation can actually make us smarter and more innovative – this research is from:

  • Anita Williams Woolley et al, who found that “small groups demonstrate distinctive ‘collective intelligence’ when facing difficult tasks”.
  • Steven Johnson’s book Where Good Ideas Come From, on cultural progress and how innovation really works.
  • Oscar Ybarra et al, showing that even brief, friendly conversations can improve individual mental function.

This research is summarised and drawn together in the article, along with other thoughts on conversation, change and social media.

Download a copy of the article here.

Two events with Matt Moore, 11 April – “Followership” and Information Governance

Keith April 1st, 2011

Matt Moore, the chair of the NSW KM Forum, and I will be facilitating two Knowledge Cafés on 11 April, one on each of these topics.

These events will be taking place at the Abbotsford Convent. Information Governance will run from 10:00 am to 12:00 noon; Followership from 2:00 pm to 4:00 pm. Booking is required for these sessions – entry is only $20 for each.

Information Governance: How do we manage this flood of “stuff” that we have created as individuals and organisations? More information here; Book now.

Followership: We hear a lot about leaders, but what about followers? Some more background at the Followership Centre; Book now.

Matt Moore is Director of Innotecture. He has over a decade’s worth of experience working in knowledge management, learning and development, internal communications and community development with PricewaterhouseCoopers, IBM, Oracle and the Australian government. See more info at http://innotecture.co….

Please feel free to pass this on to anyone else that may be interested in attending.

What’s a KM guy like me doing in a comms place like the IABC?

Keith March 21st, 2011

I have just written a guest post for the IABC Vic Chapter blog. It summarises why I see a strong connection between KM and communications, with a bit of history on my membership of the IABC.  It also touches on why it is important to maintain an interest in fields outside your own core expertise. Have a read.

Info Management Conference

Keith February 28th, 2011

On Tue 15 Mar, I’ll be speaking at the Queensland Joint Information Management Conference for Records and Information Management Professionals Australasia. The topic is a familiar one – Building and managing a knowledge transfer program.

rimpa-logo

This will be similar to earlier versions of this presentation, but will have a little more stress on the use of Social Media principles in this work.  The outline is as follows:

How do you encourage technical experts to share their knowledge with others in the organisation that need it to do their jobs? How do you maintain currency and accuracy? This case study presentation will explain how to build a successful knowledge transfer toolkit, covering aspects such as:

  • Encouraging knowledge-sharing behaviours
  • Building a program-managed multimedia toolkit, comprising content, communication, learning and social media
  • Governance – keeping content up to date
  • Engaging the target audience in improving content
  • Using social media principles to build trust and engagement

See you there?

Building and Maintaining a Knowledge Transfer Toolkit

Keith February 23rd, 2011

Many large organisations have subject matter experts with a deep knowledge and understanding of business-critical information. This knowledge needs to be conveyed to a target audience in another area of the organisation, mostly comprised of staff with a lower level of technical expertise. In traditional organisational structures, content management, intranet, communications and training are often located in separate silos. Yet all of these areas provide tools that assist in knowledge transfer – the desired end result is an informed audience.

This splitting of functions can lead to inefficiency, duplication of effort, confused messages and errors. Other critical factors impacting effective knowledge transfer are maintenance of the currency and accuracy of content, as well as the problem of knowledge hoarding.

In this article, a strategy for building a complete knowledge transfer toolkit will be described. This toolkit includes a range of individual elements, comprising content management, communications, learning and multimedia elements, coordinated as a managed program. Approaches to maintaining the currency and accuracy of content, dealing with knowledge hoarding and the relevance of social media principles will also be addressed.

I have written here many times about the “toolkit” approach we used in my work at Telstra (2000-2008). This has been covered in a number of presentations that I have delivered, including at the 2010 CPA Congress. I wrote an article about it in 2009, and it was originally documented in a Case Study by Andrew Mitchell, also available on this site.

I have now published a more detailed article on the toolkit, chapter three in the book TIMAF Information Management Best Practices – Volume 1, issued in November 2010. The book can be ordered on the TIMAF site. A copy of my article is now available for free download from this site here.

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