Archive for the 'KM Toolkit' Category

Effective organisational comms

Keith October 31st, 2008

I delivered a half-day workshop at the 2008 CPA Congress on Friday last week on Effective organisational comms – Blending traditional and Web 2.0 techniques.  The slide pack is now available on SlideShare.

This workshop was all about developing a toolkit approach to organisational comms, with an emphasis on social media. Includes engaging and collaborating, segmenting the audience and putting it all together.

You can also see other slide packs on my SlideShare, and a full list of published documents on the Docs page on this site. 

If you would like a presentation or workshop on any of these topics delivered to your organisation, please contact me to arrange.

Knowledge as an asset

Keith September 3rd, 2008

The slide pack I presented at the Web Content Management Forum in Sydney this week is now available on SlideShare. It’s about Managing knowledge as an asset and building a knowledge transfer toolkit, and includes ownership and currency maintenance.  (Interesting to note that my pack from the last conference has now had 539 views on SlideShare.)

Jonathan Cooper of the Art Gallery of New South Wales was one of the other speakers there yesterday morning.  They are doing some interesting things at myVirtualGallery – and he also introduced a few other interesting web sites:

Something else I picked up from Twitter – see how popular your name has been over the last 100 years (in NSW) at The Baby Names Explorer.  (Interesting to see that my name was ranked number 8 – in the 1920s.  Since then, the popularity of the name dropped to almost zero by 2005, but it is making a slight recovery now.)

Hit me again, dealer!

Keith July 25th, 2008


Patrick Lambe has produced a fantastic little resource for KM practitioners – a pack of KM Method Cards.  This is a pack of quick reference cards covering 80 approaches, methods and tools that can be used in KM planning, assessments and implementations. You can get the cards from the Straits Knowledge online store.

The cards give neat, useful summaries of “KM approaches (eg CoPs, Information Literacy, KM Champions), methods (eg AARs, Pre-Mortems, Anecdote Circles) and tools (eg Wikis, Taxonomies, Competency Frameworks)”. Patrick’s team at Straits Knowledge has already been using them “in a variety of activities with our clients, often in helping them to visualise and plan how they are going to operationalise their KM strategies. Our clients have used them to provide quick reference guides to their KM activists and champions, and also to identify training and competency development needs.”

They are really neat, easy to carry around and use, and give a really good snapshot of all the topics in a form that can be very quickly read and digested!

Facilitating Knowledge Transfer…

Keith February 20th, 2008

I really enjoyed the workshop yesterday at the Ark Group Facilitating Knowledge Transfer and Retention in the Modern Workplace conference.  I promised to blog about it, but now I can’t remember precisely what it was I was going to blog about!  So, if you were there, and you have any questions, please post them here as comments, and we’ll talk about it!

Our Intranet, the Wiki

Keith August 21st, 2007

Just picked up this interesting Case Study of a Wiki changing an Enterprise.  This was posted on actKM by Andrew Mitchell, from James Robertson.

Learning can be fun

Keith August 9th, 2007

Arthur Shelley and Patrick Lambe are arranging to facilitate some ”fun exercises to encourage Collaboration and Knowledge Sharing” for the actKM Conference in October, and have asked for some input.

Here’s one that I have used in a different context, but is potentially useful.

As with a lot of these, the “learning” aspect can be pitched in a number of different ways, and depends on how you introduce, facilitate and debrief the exercise.

Not sure of the name of this one.  It is based on the standard game of five-card poker.  You just need some standard packs of playing cards (no jokers).  I used four packs for a group of around 80 people – you can vary to suit.  You need to have at least one card per person – having more increases the randomness.  You also need a cardboard box to collect cards in (or more than one for a larger group).  It is also worth putting up an order of winning poker hands on a large notice or on a projector.  The game then runs as follows:

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Blog of the Week

Keith July 19th, 2007

Stan Garfield at HP has just awarded me with “Blog of the week” for the KnowHow Toolkit article!

Challenging how knowledge is created

Keith June 12th, 2007

I went to a seminar about wikis organised by a while ago (27 April), where Jimmy Wales, the “father” of Wikipedia, presented.  Another key speaker was Mark Pesce.  It was a great learning experience. 

We heard a lot about Wikipedia (a non-profit organisation), and Jimmy’s other organisation, Wikia, which provides wiki platforms on a for-profit basis.

One important learning from Jimmy’s experience is that it is possible to set up a sustainable wiki with as few as 5 to 10 dedicated people.  There is even one case of a successful wiki started by a single (very) dedicated person.  Jimmy referred to Wiki as a “return to folk culture”.  It is all about a group of individuals each doing their own bit.

It’s all about accountability, not gate-keeping.  Anybody can edit – the default position is to trust people.  This has also been my experience with our iStore here at Telstra over the last seven years – trust people to share their knowledge openly and easily, and in the vast majority of cases, your trust will be honoured.  The more you “lock up” your knowledge sharing with controls, the less likely it is that people will share.

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The KnowHow Toolkit

Keith January 18th, 2007

As mentioned in the previous post here, my current role is all about making it easy for our business sales people to access the knowledge they need to sell our products, services and solutions.  I lead a small team that is engaged in assisting our product managers and marketers to share this knowledge with sales.  We use a wide range of tools to assist us in this task. 

The team, originally known as “KnowHow”, commenced as part of a specialist sales team in 2000.  I came into the team from my previous role as a telecoms consultant, where I worked as part of the sales force.  Two of my former colleagues had already joined the team.  The rest of the team had a wide range of experience, including sales, marketing, education and media backgrounds.

We put together a kit of knowledge sharing tools.  A major part of this was the document library, called the “iStore”, which continues to be a major activity of the current team.  Over the years we have also used web-based newsletters, a range of e-learning and multimedia tools, audio CDs, and an online quiz.  One of our current tools is a weekly audio and web-conference briefing session.  We record and edit the audio, and make the files available via the iStore for downloading.  As the iStore also includes a subscription service, this is effectively a form of podcasting.

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