Archive for the 'Events' Category

Zigging and tagging

Keith July 22nd, 2008

“It has always surprised me how little attention philosophers have paid to humour, since it is a more significant process of mind than reason. Reason can only sort out perceptions, but the humor process is involved in changing them.”
- Edward de Bono

The last presentation at KM Australia last night was from Gene Smith. This was one of my favourite types of presentation – wide-ranging, interesting, mind-expanding and minimal text on the slides.

The main topic was the future of information architecture. Among other things, Gene talked about the following:

  • Twitter search – compared to Google, this adds the power of mining conversations, as well as content.
  • Microformats – DOPPLR uses microformats to import your Twitter contacts. (Guess I’d better try this…)
  • Somebody during the afternoon – I think it was Gene – mentioned the Semantic Web in the same category as time machines: “not practical”.
  • Tagging – particularly social tagging (delicious, etc). He also mentioned ZigTag, which offers “tagging with semantic context.”

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Silver bullet?

Keith July 21st, 2008

The debate question: “Technology is the silver bullet for knowledge management.” The final vote result: overwhelmingly opposed.

Even the team arguing against freely admitted that technology is an important enabler – we aren’t Luddites – the argument is that it’s first and foremost about people.

Arthur asked another question – how many people changed their mind as a result of the debate? Only two.

Rumours of the death of KM exaggerated

Keith July 21st, 2008

This will be the first of a few posts directly from the floor of Ark Group’s KM Australia 2008.

(For all posts on this topic, see the KM Aus 08 category.)

The show started on a good note. Arthur Shelley asked for a show of hands from the audience to indicate all those from organisations that are increasing their investment in Knowledge Management. Over half of the audience of around 150 put up their hands.

This is definitely good news!

Sad news from Ark, though – Kylie is moving on! (Good news for Kylie, though – congratulations!)

Interesting keynote from Hideo Yamazaki. Japanese companies previously had very effective social networks, but the focus on efficiency in the 1990s destroyed this. This loss of “shared feelings” has destroyed trust, and thus reduced knowledge sharing.

The current awakening in the west to the importance of networks and trust means that we all now need to go back to where Japan already was for hundreds of years…

The first day…

Keith May 1st, 2008

So – today is my first day post-Telstra!

I have spent the day in Sydney delivering a half-day workshop at the Data Quality conference, and spent some time catching up with Matt Moore in the evening over a refreshing drink or two – and a $10 steak.  We had a very small group for the workshop, but everyone seemed to get something useful from it.  It was actually quite fun having the small group – we only needed one table, so I came and sat at the table as well, and delivered the session from there.  More fun in the city tomorrow.

By odd coincidence, last night was also my first night at a Creative Writing course at CAE, which I am attending with my daughter Renée.  One of the exercises at the course was to write continuously – about anythng – for ten minutes.  You can imagine what was the first thing that came to mind.  So, just for fun, here it is – completely unedited:

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Maintaining the currency and accuracy of content

Keith February 28th, 2008

I will be presenting a Masterclass on this topic at the Ark Group conference Data Quality Asia Pacific 2008 in Sydney on 1 May.  The main conference runs 29 to 30 April, with a choice of Masterclasses on 1 May.  There is a 10% early bird discount available for bookings prior to 28 March.

While the main thrust of the conference is about data, I will be speaking more about content management.  Keynote speakers are Dr Thomas Redman Ph.D. “The Data Doc”, President, Naveslink Consulting Group, and Co-Founder, IAIDQ and C. Lwanga Yonke, Information Quality Expert and IAIDQ Advisor.

See the Ark Group conference site for more detail and for registration, or call +61 2 1300 550 662.

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“Who is Dave Snowden?” and other questions

Keith February 22nd, 2008

This was one of the questions asked in the conference earlier this week.  Obviously, people new to the KM field may not have heard of Dave Snowden, but somehow this question struck me from a couple of odd angles. 

Firstly, the philosophical: “Who exactly is Dave Snowden?  Who is this complex and complicated (yet knowable) character?”  But before digging into this too far, a local TV beer advertisement came to mind: “Who is James Boag?”  (In this site, click somewhere near the bottom middle to get to the TV advertisements, then see “Waiter”.  Obviously inspired by James Bond.)  So if you don’t know the answer, hopefully I have given you enough food for thought!

Catriona Byrne of Sageco, our chair for day two of the conference, has responded here with a summary list of the questions asked.

Does anyone have success stories on influencing stakeholders?
Does anyone in your organisation have KPIs for KM?
What tools, resources and networks have you used for KM?

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Facilitating Knowledge Transfer…

Keith February 20th, 2008

I really enjoyed the workshop yesterday at the Ark Group Facilitating Knowledge Transfer and Retention in the Modern Workplace conference.  I promised to blog about it, but now I can’t remember precisely what it was I was going to blog about!  So, if you were there, and you have any questions, please post them here as comments, and we’ll talk about it!


Keith February 14th, 2008

I move:

That today we honour the indigenous peoples of this land, the oldest continuing cultures in human history.

We reflect on their past mistreatment. We reflect in particular on the mistreatment of those who were stolen generations – this blemished chapter in our nation’s history.

The time has now come for the nation to turn a new page in Australia’s history by righting the wrongs of the past and so moving forward with confidence to the future.

We apologise for the laws and policies of successive parliaments and governments that have inflicted profound grief, suffering and loss on these our fellow Australians. We apologise especially for the removal of Aboriginal and Torres Strait Islander children from their families, their communities and their country.

For the pain, suffering and hurt of these stolen generations, their descendants and for their families left behind, we say sorry.

To the mothers and the fathers, the brothers and the sisters, for the breaking up of families and communities, we say sorry.

And for the indignity and degradation thus inflicted on a proud people and a proud culture, we say sorry.

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Anecdote workshop schedule for 2008

Keith February 11th, 2008

Anecdote has released its workshop schedule for 2008. Check out the full schedule. The next workshop in Melbourne is Narrative Techniques for Business on Wednesday, 27 February.

About Narrative Techniques for Business

Surveys and metrics can uncover trouble in an organisation, but they usually don’t help you identify the reasons for dysfunctions, let alone generate the resolve to springboard people into action.  Instead, learn to use stories as listening posts and tap into the emotion to spark action. In the Narrative Techniques for Business workshop you will learn:

• How to find and collect stories
• How to make sense of the stories, and then
• How to design interventions that improve how things work

Participants practice each step in the process with one another and receive feedback that improves their understanding and ability to work with organisational stories.


The cost for a one-day workshops is $495 (early bird discounts apply, see website for details).

Laugh, eat, drink…

Keith December 17th, 2007

… certainly sounds like the right thing to do at this time of year!  As per an earlier post here, the VPS-CIN ran a Christmas Celebration last Thursday, featuring Humour Australia.  You can read more about what happened on the CIN site. 

Since I attended this session, Troy Swindells-Grose of Humour Australia left some interesting comments on my earlier post.

It was a great session.  Like a lot of these things, it strongly reinforced a lot of what I already knew, and added in some new ideas as well.  I was reminded of one of my favourite quotes:

“You must be the change you wish to see in the world.”
 - Mahatma Gandhi

Of course, there is another great Gandhi quote:

Reporter: “Mr Gandhi, what do you think of Western civilisation?”
Mahatma Gandhi: “I think it would be a good idea.”

I was interested to hear about the existence of “laughter clubs” – groups of people that just get together and laugh!  A great way to release endorphins.  During the session, Troy referred instead to “dolphins”, and how when you laugh they swim around and tickle the pleasure centres of your brain…

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