Archive for the 'Events' Category

The Art of Business

Keith March 24th, 2009

I delivered a presentation yesterday that I really enjoyed putting together, and it was great fun to deliver!

The brief was a keynote presentation for Panviva’s annual SupportPoint User Conference.  SupportPoint is a “Business Process Guidance” system.

The brief was to deliver a Keynote presentation, and to set the theme for the conference: “Communication and Collaboration”.  The underlying theme that I used to couch this on was Creativity, and the importance of creativity in both leadership and knowledge work.  The slide pack is available on SlideShare.

I have used this as a good opportunity to shake off (at least some of) the shackles of PowerPoint – by using lots of pictures, and a lot less words.  Some of the photos are mine, and most of the rest are Flickr “Creative Commons – Attributions” licensed photos, all with links on the relevant slides.

As there are lots of pictures, some of the slides may not be clear without the voice over (which maybe I’ll add to SlideShare later).  The initial point is explaining my initial perceptions of creativity – influenced by the paintings of both my mother and my sister.  (See the post “Moving mountains” on this site for more of this story.)

The next section refers to the material in this post on creativity in leadership, and briefly touches on my thoughts on Change Management. I then go over some of my past experiences with a Knowledge Management Toolkit, and how we went about developing it.  The final part of the presentation picks up on a recent post on story at Anecdote, which includes a link to the story of “the one-armed boy”.

With that explanation, I hope it all makes sense, and that you enjoy this as much as I did!

KM Strategy Slide pack available

Keith March 11th, 2009

The slide pack I presented at the recent BrightStar conference – 7th Annual Information Management Summit, in Wellington, New Zealand – has now been loaded to SlideShare.

There is a brief synopsis of the presentation on a previous post.  Summary points as follows:

  • Developing a knowledge sharing toolkit
  • Keeping content up to date
  • Dealing with knowledge hoarding
  • Using multiple media and applying Social Media principles 

As I also chaired one day of the conference, there is also a bonus introductory slide pack, featuring photos of New Zealand!

Developing an Organisational KM Strategy

Keith February 17th, 2009

 After a long break (due to appearing to be very busy for some time), back to the blog.  Just a brief note to advise that I will be speaking in Wellington, New Zealand at BrightStar’s 7th Annual Information Management Summit on Tuesday 3 and Wednesday 4 March. The title of my presentation is: Developing Organisation-Wide Knowledge Management Strategy and Incorporating Social Media in the Process.  A brief precis follows: 

This international case study presents the Knowledge Management and Transfer toolkit developed by the Telstra Corporation (Australia) Enterprise & Government KM team.
 
This toolkit was used to capture the product and service knowledge developed by the Product Management teams, and make it available to the business sales force, using an integrated program of content, communications and training initiatives.  This included developing a standard taxonomy, governance processes and templates, with all developed content made available via a single portal.
 
This presentation will focus on the processes used to maintain the currency of content, the use of an open policy and rewards and recognition to promote knowledge sharing, and the use of multiple media to ensure that the needs of the total audience were adequately catered for.

The lessons learned from this development are broadly applicable to knowledge capture and sharing in project teams, organisational changes, enterprise-wide knowledge programs and many other similar situations.

I will also be chairing day two of the conference. 

In other news, my son Scott is in the final stages of planning for a two-month trek on the National Bicentennial Trail with three friends (and six horses). We have set up a new blog for loading stories and photos once the trip commences.  They will be starting at Providence (near Canberra), and the plan is to finish at Knockwood, Victoria.  We will be travelling to meet them at least once during the trip.

So that’s two trips I’ll be doing in March, not counting a few days in Darwin for my mother’s 95th Birthday.  And then there’s the CPA Congress in Newcastle, as well…

Clancy on video

Keith November 5th, 2008

Well, as promised threatened, a video of “Clancy of the Knowledge Flow” is now available on YouTube. (If you want to skip the introduction, the music starts at 1:40 into the video.)

Read more about this on the previous post here, or go directly to the full list of the lyrics.

Effective organisational comms

Keith October 31st, 2008

I delivered a half-day workshop at the 2008 CPA Congress on Friday last week on Effective organisational comms – Blending traditional and Web 2.0 techniques.  The slide pack is now available on SlideShare.

This workshop was all about developing a toolkit approach to organisational comms, with an emphasis on social media. Includes engaging and collaborating, segmenting the audience and putting it all together.

You can also see other slide packs on my SlideShare, and a full list of published documents on the Docs page on this site. 

If you would like a presentation or workshop on any of these topics delivered to your organisation, please contact me to arrange.

Free advice for new Knowledge Managers

Keith October 29th, 2008

Several attendees at the actKM conference were interviewed about what advice they would give to people new to the field of KM. You can now listen to their advice on the actKM site!

Matt Moore interviewed several people: Mark Schenk, David Gurteen, Arthur Shelley, Graham Durant-Law, myself and Cory Banks.

My favourite comment in these interviews was from David Gurteen, paraphrasing: “There is no KM strategy; only business problems that we can use KM tools to solve.”

My advice (at 5:58 into the recording) is about the “middle-out” approach that we used for developing our KM strategy at Telstra.

Clancy of the Knowledge Flow

Keith October 21st, 2008

One of the highlights of this year’s actKM Conference was the Collaboration Cabaret. This is well documented on Serena Joyner’s site.

My contribution to this was a musical item.  It was introduced something like this:

Australia actually has a long history in Knowledge Management.  Over a hundred years ago, we had two key practitioners in the field – ‘Banjo’ Paterson and Henry Lawson.  They did some ground-breaking work in conveying knowledge of life in rural Australia to the emerging urban environment. 

They collected knowledge using Anecdote Circles (around the campfire) and delivered it as Springboard stories, often published in a major Knowledge Management publication of the day, The Bulletin magazine.

Tonight, we will look at one of Banjo’s key archetypical characters, Clancy of the Overflow.  Clancy works in an ideal environment as a drover.  The Narrator is contemplating his lot in his “dingy office”. 

We are updating the story: how would these knowledge workers fare in today’s collaborative environment?

To find out, read the full lyrics.  Breaking news: The video is now on YouTube here.

Managing Knowlege for Competitive Advantage

Keith October 13th, 2008

On my way to this year’s actKM Conference.

Should be a fun couple of days!  While I am only booked in to this one as a regular attendee, I am also taking part in the activity on Tuesday night – the “Collaboration Cabaret”.  All will be revealed in due course!

I expect that I will be tweeting at the event – tag will probably be #actkm08.

Knowledge as an asset

Keith September 3rd, 2008

The slide pack I presented at the Web Content Management Forum in Sydney this week is now available on SlideShare. It’s about Managing knowledge as an asset and building a knowledge transfer toolkit, and includes ownership and currency maintenance.  (Interesting to note that my pack from the last conference has now had 539 views on SlideShare.)

Jonathan Cooper of the Art Gallery of New South Wales was one of the other speakers there yesterday morning.  They are doing some interesting things at myVirtualGallery – and he also introduced a few other interesting web sites:

Something else I picked up from Twitter – see how popular your name has been over the last 100 years (in NSW) at The Baby Names Explorer.  (Interesting to see that my name was ranked number 8 – in the 1920s.  Since then, the popularity of the name dropped to almost zero by 2005, but it is making a slight recovery now.)

Alas…

Keith September 3rd, 2008

yorickcard.jpg 

“… I knew him, Horatio, a fellow of infinite jest, of most excellent fancy.”

(If you are out there, Yorick, I hope you don’t mind me posting this.  I’m not making fun of you, but I do wonder about your parents’ taste in names…)

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