Keith January 21st, 2013
I am going over my notes for a university workshop on language that I am running tomorrow, and am once again reminded why I find both the government and opposition rhetoric on asylum seekers so abhorrent.
In 2011, 4,565 asylum seekers arrived in Australia by boat – less than 3 per cent of our total permanent intake in that year (ASRC). Why should this be considered as sufficient for us to require better ”border protection”? This policy does have a precedent:
“Naturally, the common people don’t want war; neither in Russia nor in England nor in America, nor for that matter in Germany. That is understood. But, after all, it is the leaders of the country who determine the policy and it is always a simple matter to drag the people along, whether it is a democracy or a fascist dictatorship or a Parliament or a Communist dictatorship.
“… Voice or no voice, the people can always be brought to the bidding of the leaders. That is easy. All you have to do is tell them they are being attacked and denounce the pacifists for lack of patriotism and exposing the country to danger. It works the same way in any country.”
- Hermann Göring, 18 April 1946 (Gilbert, GW 1947, Nuremberg Diary).
Keith April 25th, 2012
Seems I’ve been featured in IABC Victoria online properties three times recently.
I was interviewed in March on The link between comms and knowledge management for the chapter blog, and I was profiled in the February Connect newsletter.
Now I am the subject of an article published on the main web site – Tweak your business conversations to achieve more, highlighting the topic that has been discussed on this blog before, and mentioning my upcoming appearance at KM-UK in London in June.
Keith June 11th, 2011
David Gurteen has recently posted an article comparing his Knowledge Café concept and World Café, which are similar processes, but with “some subtle but significant differences”.
As I have been doing a fair bit of both work and writing on collaboration recently, I have been attempting to sharpen up my own ideas about these techniques and the differences. In practice, I tend to modify the techniques to match the context, rather than necessarily follow a strict format, but it is useful to understand the origins and strengths of the different approaches.
David has spelt out the differences quite thoroughly in his article, but I thought that it may be helpful to put together a bit of a summary here, also drawing on my own experience and observations.
| World Café |
Knowledge Café |
| Started in 1995. |
Started in 2002. |
| Community focussed. |
Business focussed. |
| Described in community language. |
Described in business language. |
| Used to address social issues and build community. |
Used to address business issues and build business communities. |
| Defined structure and process. |
Structure and process can be adapted to meet business needs. |
| Uses Table Hosts. |
Does not use Table Hosts. |
| The results of conversations are “harvested”. |
The conversations themselves are important – results are not normally harvested. |
As David is at some pains to point out, he is not saying that there is anything wrong with the World Café approach – it is just different. Each approach has its place and purpose.
Continue Reading »
Keith May 13th, 2011
Later today I’m speaking at Knowledge transfer in a digital age - a free Information Awareness Month event in Melbourne, jointly promoted by a number of organisations in the “records, archives, library and information management community”.
I am presenting an updated version of the Knowledge Transfer Toolkit presentation - read more about the background on this site, including this recently published article. The outline of the presentation is as follows:
Building and managing a knowledge transfer program:
How do you encourage technical experts to share their knowledge with others in the organisation that need it to do their jobs? How do you maintain currency and accuracy? This case study presentation will explain how to build a successful knowledge transfer toolkit.
Topics include:
- Encouraging knowledge-sharing behaviours
- Building a program-managed multimedia toolkit, comprising content, communication, learning and social media
- Governance – keeping content up to date
- Engaging the target audience in improving content
- Using social media principles to build trust and engagement
View or download the slide pack on SlideShare here.
Keith May 9th, 2011
Further to previous posts here on the transformative power of conversation – the Ignite presentation at KMLF, and the trampoline presentation - I have now also written an article on the topic, which was published by Thomson-Reuters’ Online Currents last month.
This article has documented in a little more detail the recent research that highlights how conversation can actually make us smarter and more innovative – this research is from:
- Anita Williams Woolley et al, who found that “small groups demonstrate distinctive ‘collective intelligence’ when facing difficult tasks”.
- Steven Johnson’s book Where Good Ideas Come From, on cultural progress and how innovation really works.
- Oscar Ybarra et al, showing that even brief, friendly conversations can improve individual mental function.
This research is summarised and drawn together in the article, along with other thoughts on conversation, change and social media.
Download a copy of the article here.
Keith April 16th, 2011
So today I presented this topic at trampoline. Trampoline is a “self-organising event for those who find the world interesting, have something to offer and share, and have an inquisitive mind”. I’ve been at some of the earlier trampoline days, and it’s great to get back and get energised again!
photo: thesquigglyline
This morning, I presented on the same topic as my last KMLF presentation – see this post for the details. This time, I have tweaked the presentation a little, and had the luxury of enough time to get the audience engaged in the conversation. Since the KMLF presentation, I have also written an article on this topic for Online Currents, which is being published this month. A copy of the article will be posted here a little while after the magazine is out.
The new slide pack is now up on SlideShare. One thing that has emerged from this work that is added to this version of the presentation is my proposed Innovative Meeting Test:
- Have we all been introduced?
- Is everyone open and willing to change?
- Are we all taking equal turns?
- Is the talk friendly and constructive?
- Do we have sufficiently diverse viewpoints?
Keith March 21st, 2011
I have just written a guest post for the IABC Vic Chapter blog. It summarises why I see a strong connection between KM and communications, with a bit of history on my membership of the IABC. It also touches on why it is important to maintain an interest in fields outside your own core expertise. Have a read.
Keith February 28th, 2011
On Tue 15 Mar, I’ll be speaking at the Queensland Joint Information Management Conference for Records and Information Management Professionals Australasia. The topic is a familiar one – Building and managing a knowledge transfer program.
This will be similar to earlier versions of this presentation, but will have a little more stress on the use of Social Media principles in this work. The outline is as follows:
How do you encourage technical experts to share their knowledge with others in the organisation that need it to do their jobs? How do you maintain currency and accuracy? This case study presentation will explain how to build a successful knowledge transfer toolkit, covering aspects such as:
- Encouraging knowledge-sharing behaviours
- Building a program-managed multimedia toolkit, comprising content, communication, learning and social media
- Governance – keeping content up to date
- Engaging the target audience in improving content
- Using social media principles to build trust and engagement
See you there?
Keith February 23rd, 2011
Many large organisations have subject matter experts with a deep knowledge and understanding of business-critical information. This knowledge needs to be conveyed to a target audience in another area of the organisation, mostly comprised of staff with a lower level of technical expertise. In traditional organisational structures, content management, intranet, communications and training are often located in separate silos. Yet all of these areas provide tools that assist in knowledge transfer – the desired end result is an informed audience.
This splitting of functions can lead to inefficiency, duplication of effort, confused messages and errors. Other critical factors impacting effective knowledge transfer are maintenance of the currency and accuracy of content, as well as the problem of knowledge hoarding.
In this article, a strategy for building a complete knowledge transfer toolkit will be described. This toolkit includes a range of individual elements, comprising content management, communications, learning and multimedia elements, coordinated as a managed program. Approaches to maintaining the currency and accuracy of content, dealing with knowledge hoarding and the relevance of social media principles will also be addressed.
I have written here many times about the “toolkit” approach we used in my work at Telstra (2000-2008). This has been covered in a number of presentations that I have delivered, most recently at the 2010 CPA Congress. I wrote an article about it in 2009, and it was originally documented in a Case Study by Andrew Mitchell, also available on this site.
I have now published a more detailed article on the toolkit, chapter three in the book: TIMAF Information Management Best Practices – Volume 1, issued in November 2010. A copy of my article is now available for free download from this site here.
Continue Reading »
Keith January 20th, 2011
Some recent research has highlighted the transformative power of conversation. I presented on this topic at the Melbourne KMLF last night. This was one of three “Ignite” format presentations done on the night. This format requires twenty slides, timed at 15 seconds each. Total time per presentation – 5 minutes, plus discussion.
The slide pack, including speaker notes, is available at SlideShare. A list of references is also included on the Notes page of the last slide.
The main ideas drawn on for this presentation are as follows:
We also discussed the pros and cons of the format, with mixed results. I think that it is a great format, provided that it can lead into further discussion as required. We have just started using MeetUp for managing Melbourne KMLF events, so expect further discussion on the MeetUp post.