Archive for October, 2010

CPA Congress – Navigate the New

Keith October 6th, 2010

I will be presenting two sessions at the CPA Congress in Melbourne next Monday. 

Congress

The Slide Packs are now available on SlideShare – they are:

Knowledge Transfer Toolkit Program

This case study outlines how to capture knowledge from a team of experts and make it available to a non-expert target audience.

A managed program approach is used to bring together all of the (traditionally separate) threads of content management, communications and learning to form a coherent, flexible knowledge transfer toolkit. A key element in putting this program into place is to encourage the required behaviours of all participants, including promoting knowledge sharing.

Using social media as a business tool

Topics covered are:

  • Trust and openness –the new paradigm for engagement
  • The importance of people and personality
  • Evaluating the benefits, risks and challenges
  • Existing channels and new strategies
  • Practical examples of social media