Archive for February, 2008

Maintaining the currency and accuracy of content

Keith February 28th, 2008

I will be presenting a Masterclass on this topic at the Ark Group conference Data Quality Asia Pacific 2008 in Sydney on 1 May.  The main conference runs 29 to 30 April, with a choice of Masterclasses on 1 May.  There is a 10% early bird discount available for bookings prior to 28 March.

While the main thrust of the conference is about data, I will be speaking more about content management.  Keynote speakers are Dr Thomas Redman Ph.D. “The Data Doc”, President, Naveslink Consulting Group, and Co-Founder, IAIDQ and C. Lwanga Yonke, Information Quality Expert and IAIDQ Advisor.

See the Ark Group conference site for more detail and for registration, or call +61 2 1300 550 662.

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“Who is Dave Snowden?” and other questions

Keith February 22nd, 2008

This was one of the questions asked in the conference earlier this week.  Obviously, people new to the KM field may not have heard of Dave Snowden, but somehow this question struck me from a couple of odd angles. 

Firstly, the philosophical: “Who exactly is Dave Snowden?  Who is this complex and complicated (yet knowable) character?”  But before digging into this too far, a local TV beer advertisement came to mind: “Who is James Boag?”  (In this site, click somewhere near the bottom middle to get to the TV advertisements, then see “Waiter”.  Obviously inspired by James Bond.)  So if you don’t know the answer, hopefully I have given you enough food for thought!

Catriona Byrne of Sageco, our chair for day two of the conference, has responded here with a summary list of the questions asked.

Does anyone have success stories on influencing stakeholders?
Does anyone in your organisation have KPIs for KM?
What tools, resources and networks have you used for KM?

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Facilitating Knowledge Transfer…

Keith February 20th, 2008

I really enjoyed the workshop yesterday at the Ark Group Facilitating Knowledge Transfer and Retention in the Modern Workplace conference.  I promised to blog about it, but now I can’t remember precisely what it was I was going to blog about!  So, if you were there, and you have any questions, please post them here as comments, and we’ll talk about it!

The Story of Sorry

Keith February 14th, 2008

Kevin Rudd’s apology to the stolen generations yesterday was profound, and very moving.  I think it was also notable that the centrepiece of it was a story.  Just one story, of a single person’s experiences.  Yet this was a powerful way of making the speech something more than platitudes.  It showed a willingness to listen, and to attempt to understand, the experiences inflicted upon our indigenous people by authorities until as recently as the early 1970s.

The speech was attended by all but one of the five living former Australian Prime Ministers.


The Games was a satirical program shown on ABC TV in Australia in two series in 1998 and 2000.  It was written by John Clarke, Ross Stevenson and others.  Episode 3 of Series 2 (3 July 2000) was significant in that it included the following “Apology from John Howard”. 

While the program was satirical, this particular speech was in its own way moving, and almost as profound.  It was read by the Australian actor John Howard, and can currently be seen on YouTube here.  A full copy of the episode script is here

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Keith February 14th, 2008

I move:

That today we honour the indigenous peoples of this land, the oldest continuing cultures in human history.

We reflect on their past mistreatment. We reflect in particular on the mistreatment of those who were stolen generations – this blemished chapter in our nation’s history.

The time has now come for the nation to turn a new page in Australia’s history by righting the wrongs of the past and so moving forward with confidence to the future.

We apologise for the laws and policies of successive parliaments and governments that have inflicted profound grief, suffering and loss on these our fellow Australians. We apologise especially for the removal of Aboriginal and Torres Strait Islander children from their families, their communities and their country.

For the pain, suffering and hurt of these stolen generations, their descendants and for their families left behind, we say sorry.

To the mothers and the fathers, the brothers and the sisters, for the breaking up of families and communities, we say sorry.

And for the indignity and degradation thus inflicted on a proud people and a proud culture, we say sorry.

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Wanted – used car for $8,516.58

Keith February 13th, 2008

I want to buy a second-hand car, and I am posting this to see if anybody out there has a suitable one for sale, or knows of one.  What I am looking for is a small to medium-sized hatch-back.  A Toyota Corolla is one good example of what I would be happy with.  Ideally, it should be no older than a 2000-2001 model, but I would prefer a low-mileage car.  Less than 60,000 km on the clock would be great.  Not too fussed about the colour – preferably not black or too dark.  A car that is available in Melbourne (Australia) is preferred.  And here’s the main point – I want to spend no more than $8,516.58 (AUD).

We recently lost our second car (the one I used for commuting) when it was written off in an accident on the Lorne-Deans Marsh Road in Victoria here on 29 December last year.  We had loaned it to my daughter and a friend, who were on their way to the Falls Festival.  Some vehicles in front of them stopped rather abruptly, and they didn’t stop in time.  The good news is that no-one was badly injured – although they did collect some interesting bruises.

I am taking the approach of posting this request here, as well as circulating it via LinkedIn and Facebook, just to see how social media and my network may be able to assist with this situation.

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Anecdote workshop schedule for 2008

Keith February 11th, 2008

Anecdote has released its workshop schedule for 2008. Check out the full schedule. The next workshop in Melbourne is Narrative Techniques for Business on Wednesday, 27 February.

About Narrative Techniques for Business

Surveys and metrics can uncover trouble in an organisation, but they usually don’t help you identify the reasons for dysfunctions, let alone generate the resolve to springboard people into action.  Instead, learn to use stories as listening posts and tap into the emotion to spark action. In the Narrative Techniques for Business workshop you will learn:

• How to find and collect stories
• How to make sense of the stories, and then
• How to design interventions that improve how things work

Participants practice each step in the process with one another and receive feedback that improves their understanding and ability to work with organisational stories.


The cost for a one-day workshops is $495 (early bird discounts apply, see website for details).

Quote of the month

Keith February 1st, 2008

Well, the holiday is over – back in the office again this week.  Now that I am climbing out of the email deluge, time to start posting here again too!

My friends at Anecdote have found another blogging app on Facebook – “Blog Friends”.  Seems to offer some different features to “My Blogs“.  Also seems to be a bit buggy…

And here’s a nice quote:

“Si hoc legere scis, nimium eruditionis habes.”