Archive for August, 2007

They said it couldn’t be done!

Keith August 29th, 2007

Had a great day at the ECM conference today – it was great to meet some new people!  As promised to the participants, here’s my very brief summary of the “three errors of ECM” from the McKinsey report that I mentioned.  This is from Making a market in knowledge, by Lowell Brian, from 2004:

  • Build it – and they won’t use it
  • A huge DM technology investment is not a solution
  • Content too hard to find, and not kept up to date
  • Top-down Intranets don’t reach audience needs
    • Corporate staff may not understand needs
    • Expertise is distributed around organisation
  • Distributed model better, but has flaws
    • Closer to people and needs, but no guarantees
    • Can lead to islands of incompatible technologies
  • Solution – Knowledge Markets
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    On the road again…

    Keith August 26th, 2007

    Well, I’m sitting in the Qantas Club lounge in Melbourne, sipping a Chandon, and waiting for QF9 to take me to Singapore. Tomorrow morning, I will be in KL again for my second conference there.  I will be speaking at the CoreVentus conference on Enterprise Change Management on Tuesday.

    I am looking forward again to the fantastic food, and catching up with friends old and new over the week. I will also be attending an iKMS meeting in Singapore as a guest – the topic is Developing and Managing Taxonomies.

    If anybody out there is in KL or Singapore during the week, and would like to catch up, please leave a comment here or drop me an email!

    The Knowledge Pyramid revisited

    Keith August 24th, 2007

    There has been a new discussion on the supposed data-info-knowledge hierarchy on actKM.  Patrick Lambe has summarised my thoughts: “The DIK pyramid is a nasty red herring and needs exploding.”

    Andrew Mitchell came up with an alternative model a while ago (click on image to view):


    While I still prefer not to be tied to rigid definitions, this model certainly makes more sense than the pyramid!  I understand that it is not necessarily intended to be a definitive model of everything to do with D-I-K – Andrew’s original intention was to “help promote more understanding of some important points such as the fact that better knowledge enables better action.”

    This was previously posted to Jack Vinson’s blog back in April of this year (used here with permission).

    Our Intranet, the Wiki

    Keith August 21st, 2007

    Just picked up this interesting Case Study of a Wiki changing an Enterprise.  This was posted on actKM by Andrew Mitchell, from James Robertson.

    KM Aus – Who said…

    Keith August 21st, 2007

    There is a good summary of blog posts about KM Australia from James Dellow on the NSW KM Forum site.

    You can see all my posts filed in the KM Aus 07 category here.

    Learning can be fun

    Keith August 9th, 2007

    Arthur Shelley and Patrick Lambe are arranging to facilitate some ”fun exercises to encourage Collaboration and Knowledge Sharing” for the actKM Conference in October, and have asked for some input.

    Here’s one that I have used in a different context, but is potentially useful.

    As with a lot of these, the “learning” aspect can be pitched in a number of different ways, and depends on how you introduce, facilitate and debrief the exercise.

    Not sure of the name of this one.  It is based on the standard game of five-card poker.  You just need some standard packs of playing cards (no jokers).  I used four packs for a group of around 80 people – you can vary to suit.  You need to have at least one card per person – having more increases the randomness.  You also need a cardboard box to collect cards in (or more than one for a larger group).  It is also worth putting up an order of winning poker hands on a large notice or on a projector.  The game then runs as follows:

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    Who are you?

    Keith August 7th, 2007

    “Man is least himself when he talks in his own person.  Give him a mask, and he will tell you the truth.”

     - Oscar Wilde (1854 – 1900)

    Although it has been around for a while, I am just starting to hear a bit about the use of Second Life as a training environment.  I certainly support anything that associates learning with fun, and this sounds like fairly serious fun!

    It seems that Second Life provide a lot of support for education.  From a quick Google around, it seems that applications can include learning games, simulation-based learning, system training and suchlike.  One application that looks interesting is a Teamwork Tester.

    Disclaimer – I have not yet entered the world of Second Life, and I will be the first to say that I will only be qualified to comment on it once I (make the time to) get inside and have a look.  I obviously need to do some more work on this, so this post will not dig very deep!

    However, I would be interested to find out more about how well Second Life works in an organisational training environment.

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