Comments on: The KnowHow Toolkit http://delarue.net/blog/2007/01/the-knowhow-toolkit/ …acting on knowledge, communication and learning Wed, 19 Nov 2008 13:13:27 +0000 http://wordpress.org/?v=2.0.5 by: AcKnowledge Consulting » Blog Archive » Podcasting - and learning http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-19632 Mon, 03 Nov 2008 04:03:10 +0000 http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-19632 [...] Last week I had the opportunity to meet Jay Cross - thanks to an invitation from Shawn.  Jay and I share some views on the role of learning in today’s organisation.  My main view is that making distinctions between learning, communications and content/knowledge/information management is an entirely archaic device intended to protect some people’s individual empires.  (Read more on my view here.) [...] […] Last week I had the opportunity to meet Jay Cross - thanks to an invitation from Shawn.  Jay and I share some views on the role of learning in today’s organisation.  My main view is that making distinctions between learning, communications and content/knowledge/information management is an entirely archaic device intended to protect some people’s individual empires.  (Read more on my view here.) […]

]]> by: Keith http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-17041 Mon, 18 Aug 2008 04:41:55 +0000 http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-17041 Historical note: The Case Study referred to here also appeared in a different form as part of a Standards Australia publication: <strong>Rollo, C & Clarke, T</strong> (2001): <em>International best practice: Case Studies in KM</em>. HB 275 Supp. 1 - 2001. The full document was previously available for purchase from the Standards Australia site, but it now appears to have been withdrawn from sale. Historical note: The Case Study referred to here also appeared in a different form as part of a Standards Australia publication: Rollo, C & Clarke, T (2001): International best practice: Case Studies in KM. HB 275 Supp. 1 - 2001. The full document was previously available for purchase from the Standards Australia site, but it now appears to have been withdrawn from sale.

]]> by: It’d take a lot of it to make a man laugh… » Blog Archive » A new journey begins http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-12324 Mon, 07 Apr 2008 06:43:58 +0000 http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-12324 [...] Where does the KM function ideally belong in an organisation?  This is the topic of a recent discussion on actKM.  I have been working in KM in Telstra for about eight years.  The role of my team is to make it easy for our business sales people to access the knowledge they need to sell our products, services and solutions.  Over this time, the migration of the team through the organisation has been as follows: [...] […] Where does the KM function ideally belong in an organisation?  This is the topic of a recent discussion on actKM.  I have been working in KM in Telstra for about eight years.  The role of my team is to make it easy for our business sales people to access the knowledge they need to sell our products, services and solutions.  Over this time, the migration of the team through the organisation has been as follows: […]

]]> by: It’d take a lot of it to make a man laugh… » Blog Archive » “Who is Dave Snowden?” and other questions http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-10807 Fri, 22 Feb 2008 02:34:02 +0000 http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-10807 [...] I gave my own answers to these questions at the conference.  For more of the history of our approach, see the Case Study in this post.  You may also like to read about The Ivory Tower.  If you have any of your own answers to these, please feel free to post as comments here. [...] […] I gave my own answers to these questions at the conference.  For more of the history of our approach, see the Case Study in this post.  You may also like to read about The Ivory Tower.  If you have any of your own answers to these, please feel free to post as comments here. […]

]]> by: It’d take a lot of it to make a man laugh… » Blog Archive » Blog of the Week http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-3491 Thu, 19 Jul 2007 00:00:48 +0000 http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-3491 [...] Stan Garfield at HP has just awarded me with “Blog of the week” for the KnowHow Toolkit article! [...] […] Stan Garfield at HP has just awarded me with “Blog of the week” for the KnowHow Toolkit article! […]

]]> by: Stan Garfield http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-3484 Wed, 18 Jul 2007 14:45:19 +0000 http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-3484 Hi, Keith. I linked to this post from my blog at http://h20325.www2.hp.com/blogs/garfield/archive/2007/07/18/3953.html Regards, Stan Hi, Keith.

I linked to this post from my blog at http://h20325.www2.hp.com/blogs/garfield/archive/2007/07/18/3953.html

Regards,
Stan

]]> by: It’d take a lot of it to make a man laugh… » Blog Archive » Challenging how knowledge is created http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-2975 Tue, 12 Jun 2007 05:09:11 +0000 http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-2975 [...] It’s all about accountability, not gate-keeping.  Anybody can edit – the default position is to trust people.  This has also been my experience with our iStore here at Telstra over the last seven years – trust people to share their knowledge openly and easily, and in the vast majority of cases, your trust will be honoured.  The more you “lock up” your knowledge sharing with controls, the less likely it is that people will share. [...] […] It’s all about accountability, not gate-keeping.  Anybody can edit – the default position is to trust people.  This has also been my experience with our iStore here at Telstra over the last seven years – trust people to share their knowledge openly and easily, and in the vast majority of cases, your trust will be honoured.  The more you “lock up” your knowledge sharing with controls, the less likely it is that people will share. […]

]]> by: It’d take a lot of it to make a man laugh… » Blog Archive » Now Recruiting http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-929 Thu, 26 Apr 2007 01:10:43 +0000 http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-929 [...]  You can read a little more about what my team does in this post. [...] […]  You can read a little more about what my team does in this post. […]

]]> by: Do you SMIF? http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-16 Tue, 20 Feb 2007 00:47:23 +0000 http://delarue.net/blog/2007/01/the-knowhow-toolkit/#comment-16 [...] We use some of these in Telstra – and we are currently investigating further use.  The document library that my team operates, called the iStore, includes a feedback option on every document.  We encourage our sales staff to interact directly with the product managers and marketers that write our documents. [...] […] We use some of these in Telstra – and we are currently investigating further use.  The document library that my team operates, called the iStore, includes a feedback option on every document.  We encourage our sales staff to interact directly with the product managers and marketers that write our documents. […]

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